Return and Exchange Policy: Your Satisfaction Matters

At Projektdraw, we value our customers and want to ensure that your shopping experience is not only enjoyable but also aligned with our commitment to environmental responsibility. Prior to making a purchase, we kindly ask for your thoughtful consideration, as we strive to minimize exchanges and returns to contribute to our sustainability goals.

We believe in reducing unnecessary resource consumption and waste associated with the exchange and return processes.If you have any uncertainties about a product before making a purchase, we encourage you to reach out to us. Our dedicated team is more than happy to address any questions or concerns via email at info@projektdraw.com.

As our products are crafted on a made-to-order basis, we regret to inform you that we are unable to accept returns, and all sales are considered final. Each item is specially created to meet your unique preferences, making it challenging to accommodate returns. We appreciate your understanding and encourage you to carefully review your order before finalizing your purchase. Your satisfaction is of utmost importance, and we are here to assist you throughout the ordering process.

In the event of any errors on our part regarding the quality of your clothing, we are here to assist you. Kindly reach out to us via email/contact with images showcasing the defect within three days of receiving your order. Our team will assess the situation and respond within two working days to determine eligibility for an exchange. Please ensure the item remains unworn and retains all original tags.

Quality Assurance and Custom Sizing:

Rest assured, each Projektdraw product undergoes rigorous quality checks to ensure that you receive only the finest craftsmanship. Our commitment to delivering impeccable items means it’s highly unlikely for you to receive a faulty product. We take pride in the meticulous inspection process that each piece goes through before it reaches your hands. The craftsmanship involved in creating each product, along with our use of hand tailored textiles and embroideries, slight variations or imperfections may occur. These are an integral part of our products, contributing to their uniqueness rather than being considered faults.

Please note that if you choose to provide custom sizing for your order, we want to make you aware that we are not liable for any size related discrepancies. It’s essential to double-check and provide accurate measurements when opting for custom sizes to ensure your complete satisfaction with the final product. If you have any concerns or questions about sizing, feel free to reach out to our team at info@projektdraw.com, and we’ll be more than happy to assist you. Your satisfaction is our priority, and we appreciate your understanding in this matter.

Thank you for understanding and being a part of our community. Our vision is to serve good fashion to everyone, and we appreciate your trust in Projektdraw. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional products and service.

Terms & conditions

Welcome to Projektdraw! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making any purchase or using our services.

1. Orders and Sales: All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason. Once an order is confirmed, all sales are final, and we do not accept returns due to our made-to-order process.

2. Product Information: We make every effort to display accurate product information, including colors and descriptions. However, slight variations may occur due to the handmade nature of our creations. We do not guarantee that your device’s display of colors accurately reflects the actual colors of the creations.

3. Pricing: Prices are subject to change without notice. The prices listed on the website are in [INR]. Contact the team if you require a GST Invoice.
4. Payment: By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

5. Shipping Policy: Every order is dispatched once it’s prepared in accordance with the timelines specified on our product pages. We allocate the necessary time to ensure the creation of the finest product for you. Although our goal is to fulfill orders ahead of the committed time, any potential delays will be promptly communicated. Rest assured, a tracking number will be provided via email to keep you informed throughout the shipping process.

6. Privacy Policy At Projektdraw, we highly value your privacy. We want to assure you that we do not share your personal details with any external entities. The information we collect is exclusively used for order data purposes, allowing us to better assist you in case of any issues.

7. Intellectual Property: All content on our website, including images, text, logos, and designs, is the property of Projektdraw and is protected by intellectual property laws. You may not reproduce, distribute, display, or create derivative works of any content without our prior written permission.

8. Limitation of Liability:
To the fullest extent permitted by law, Projektdraw shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Changes to Terms and Conditions: We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective when posted on the website. It is your responsibility to review the terms and conditions periodically for any updates.

Thank you for choosing Projektdraw. If you have any questions or concerns, please contact us at info@projektdraw.com or projektdrawco@gmail.com.

Privacy policy

* Information Collection:
* We collect personal information, including but not limited to, your name, contact details, billing and shipping addresses, and payment information when you place an order on our website.
* Use of Information:
* The information collected is utilized solely for order processing, fulfillment, and customer service purposes.
* We may use your contact information to send you updates about your order, promotional materials, or important notices related to our services.
* Security Measures:
* We implement robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
* All payment transactions are encrypted.
* Data Sharing:
* Projektdraw does not share your personal details with external parties for any commercial or marketing purposes.
* Cookies:
* We use cookies to enhance your browsing experience. These cookies help us analyze website traffic and tailor our services to your preferences. You can control or delete cookies as you wish; for more information, refer to your browser settings.
* Changes to Privacy Policy:
* Projektdraw reserves the right to update or modify our Privacy Policy at any time. Changes will be reflected on this page, and it is your responsibility to review the policy periodically for updates.
* Contact Us:
* If you have any questions or concerns regarding our Privacy Policy, please contact us at info@projektdraw.com.
By using our website and services, you consent to the terms outlined in this Privacy Policy. Last updated 28 January 2024